Cancel Our Contract

Consumer Contracts Regulations

From 13 June 2014 the Consumer Contracts Regulations, which implement the Consumer Rights Directive in UK law, came into effect. The regulations apply to items bought online, at a distance, or away from a trader's premises (for example, at home or at work).

Cancelling services

Your right to cancel

You have 14 days from entering into a service contract in which you can cancel it.

You cannot waive your right to cancel.

The trader shouldn’t start providing the service before the 14 day cancellation period has ended, unless you have explicitly requested this.

If you request a service starts straightaway

In this instance you will still have the right to cancel, but you must pay for the value of the service that is provided up to the point you cancel.

If the service is provided in full within 14 days

The right to cancel can be lost during the cancellation period if the service is provided in full before the 14 days elapses.

Exemptions

There are some contracts where you won’t have a right to cancel a service. For example, hotel bookings, flights, car hire, concerts and other event tickets, or where the trader is carrying out urgent repairs or maintenance.

Always check the t&cs

14 days is the minimum cancellation period that consumers must be given. Check my terms and conditions in case you have longer to change your mind.

Download the Cancel our contract form